Unable to Download macOS Sierra, shows as “Downloaded” What finally resolved it was to delete the half-cooked “Install macOS Sierra” file from Launchpad (which had a big question mark on it), then rebooting. I ran into variants of the download trouble several times. The solution to this is fairly straight forward: Delete any existing Sierra installers, whether they are half-downloaded or not, reboot the Mac, and try again. Sometimes when users attempt to download macOS Sierra from the Mac App Store they will confront a “An error has occurred” red message and the download stops.
macOS Sierra Download Stops with “An error has occurred” or “failed to download” The vast majority of Macs update to macOS Sierra without any adverse incident. Most of this will not be encountered by the average user, and is in no way suggestive of what to expect during the Sierra update or installation process.
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To be perfectly clear this is meant to be a compilation for potential issues experienced with the macOS Sierra update process.
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Unfortunately for me (but fortunately for you readers), I personally have had the joy of encountering many of these problems during and after updating one particular MacBook Pro to Mac OS Sierra 10.12, so I have very recent extensive firsthand experience with troubleshooting much of what is covered here. We’re compiling a list of common problems in this troubleshooting guide to remedy issues with the macOS Sierra download, installation, update, and post-install process.
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