If the error is being caused by a local issue, you can make the Xbox One system clean out any temp data by forcing an interruption during a test connection or by doing a power cycling procedure.Īnd if nothing else works, you can reach out to your ISP and check there's any reason for them to limit your network. Choose 'Select Previous Idea ' and the MAC address will appear on the next screen. Continue attempting to connect, until the 'Let's Fix This' prompt appears. To find the MAC address on a brand new Xbox One, follow these simple steps: 1. As it turns out, the most common culprit that might cause the.
If that's true, you will have to log in to your router settings and turn off the access control or remove your Xbox console from the list of blocked devices.Ĭlearing the alternate MAC Address. If changing the MAC address does not help, you should also try using your computer's physical address as the dedicated MAC address on your Xbox.Īnother cause for the Additional Authentication Needed error could be your router if you previously enabled a network-level block.
If you're one of the people who have this problem your first attempt at fixing it should be to clear the currently stored alternate MAC address on your Xbox One and see if that lets you connect to the Internet.
#Xbox one asking for alternate mac address how to#
How to fix the Additional Authentication Needed error The majority of these gamers are saying that the problem started to appear on their own, without any changes to their home networks being made. A few Xbox One gamers have complained that their Xbox One console is randomly displaying an 'Additional Authentication Needed' error whenever they try to connect their console to their home internet network.
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